Data Deletion Instructions

To request deletion of personal data or business data that Trés Media AB holds in connection with its marketing platform, email info@tresmedia.se with the subject line “Data Deletion Request”. Please include the name and email address of the account, or the business and ad account concerned, so we can locate the data.

We will confirm receipt and may ask for information needed to verify that the request comes from the account holder, the person concerned, or an authorized representative of the business. We will act on a verified request without undue delay and normally within 30 days. If applicable law permits additional time because a request is complex, we will explain that within the initial 30-day period. You will receive confirmation when the request has been handled. Certain records may be retained where the law requires it or where needed to establish or defend legal claims, as described in our Privacy Policy.

If your business connected an ad account to Trés Media through Meta, you can also revoke our access without contacting us. The available option depends on how your business granted access:

• In Meta Business Manager (business settings → Partners), remove Trés Media’s partner access to your ad account or Page.
• If Trés Media appears under Business Integrations in your Meta account settings, remove the integration there as well.
• Revoking access prevents new retrieval through that Meta connection once Meta applies the change. It does not itself delete data already synced to our platform; send a deletion request as described above to request that deletion.

For a platform user, this generally includes the account profile and associated authentication and connection identifiers under our control. For advertising, lead or other client-controlled data, the client is normally the GDPR controller. We will forward or coordinate the request with that client where necessary and delete the relevant data on its documented instruction or where otherwise required by law. We also remove stored Meta credentials when the corresponding connection is deleted. Data that has been irreversibly anonymized so it can no longer identify a person may be retained, subject to applicable law and Meta’s terms.